Customer Service Ambassador

2 weeks ago

Charlottetown, Prince Edward Island, Canada PAL Aerospace Full time

Customer Service Representative Job Description

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PAL Aerospace. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our passengers and freight clients.

Key Responsibilities:

  • Coordinate passengers and freight with charter clients and the Air Borealis Charter Department and Flight Operations Team.
  • Assist with creating and/or modifying passenger reservations when required.
  • Answer customer phones and/or email inquiries and provide responses.
  • Check in of passengers.
  • Accept customer freight by completing waybills, accepting payment and submitting waybills.
  • Distribute freight to customers.
  • Complete flight manifests for passengers and cargo.
  • Assist in off and on-loading of freight and baggage.
  • Greet flights.
  • Send weather reports as required.
  • Send arrival and departure information for each flight.
  • Maintain communication with passengers in compliance with CTA rules.
  • Complete and submit daily sales reports whenever necessary.

Qualifications:

  • Exceptional customer service skills.
  • Ability to multi-task and make quick sound decisions in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Basic knowledge of computer and office skills.
  • Must be able to work independently and in a team environment.
  • Must be able to obtain a clear Record of Conduct.
  • Ability to lift upwards to 50lbs.

We Offer:

  • Personal travel privileges with PAL and interline agreements with multiple airlines.
  • Defined Contribution Pension Plan.
  • Employee Stock Purchase Plan.
  • Employee Tuition Assistance Program.
  • Employee and Family Assistance Programs.

Applications will be accepted on an ongoing basis.

PAL Aerospace is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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