IT Support Specialist
3 weeks ago
About the Role
Techo-Bloc is seeking a skilled IT Support Technician to join our dynamic team. As an IT Support Technician, you will be responsible for providing technical support to users, identifying and resolving technical issues, and collaborating with the team to implement new technologies and projects.
Key Responsibilities
- Provide technical support to users via phone, email, or in-person
- Identify and resolve technical issues in a timely and efficient manner
- Collaborate with the team to implement new technologies and projects
- Develop and update the inventory of workstations, laptops, printers, and other peripheral equipment
- Install, configure, and optimize workstations, laptops, and peripherals
- Test patches and fixes to ensure problems are adequately resolved
Requirements
- Post-secondary education in a related field or equivalent certifications and/or work experience
- Bilingual (English is required to serve our clients and suppliers based in the United States and outside of Quebec)
- Two years of relevant experience in a Microsoft environment
- Experience with Microsoft Office 365 and Microsoft Windows (10-11)
- Experience in mobile device management and ticketing systems
- Excellent customer service and interpersonal skills
- Excellent problem-solving skills
About Techo-Bloc
Techo-Bloc is a dynamic and entrepreneurial company that values innovation and excellence. We are seeking a motivated and detail-oriented IT Support Technician to join our team. If you are passionate about technology and providing excellent customer service, we encourage you to apply.
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