Technical Support Specialist
4 weeks ago
FIBERCOMM COMMUNICATIONS LTD is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users, troubleshooting issues, and ensuring the smooth operation of our business systems, network, and Internet services.
Key Responsibilities:- Provide technical support to users via phone, email, or in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Configure and maintain computer systems, networks, and software
- Develop and implement technical documentation and procedures
- Collaborate with other teams to ensure seamless service delivery
Requirements:
- 2 years of experience in a technical support role
- Strong knowledge of computer systems, networks, and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Preferred Qualifications:
- Experience working with diverse user groups, including newcomers, refugees, youth, veterans, and Indigenous people
- Knowledge of business systems, network, and Internet services
- Ability to work in a team environment
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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