Operations Manager

2 weeks ago

Québec, Quebec, Canada EightSix Network Full time
About the Company

Plaza Premium Group is a global company with a passion for making travel better. We are a diverse team of individuals from all walks of life, working together to build a legacy. We believe in enabling everyone to succeed and are committed to providing an environment of mutual respect where equal employment and promotion opportunities are available based on merit alone.

Job Description

The Operations Manager will be responsible for managing the business outlet/s professionally and efficiently, optimizing and maximizing staff productivity and efficiency. Key responsibilities include:

  • Overseeing staff performance in operations and customer service.
  • Maximizing staff efficiency and ensuring quality of work is done in a timely manner.
  • Monitoring staff appearance, attire, conduct, and work attitude and emphasizing the importance of team spirit.
  • Supervising administrative matters and ensuring appropriate action is taken to repair/replace malfunctioning equipment.
  • Handling client feedback and staff grievances.
  • Business development projects assigned by the Management from time to time.
  • Improving the competency of personnel by providing relevant training programs.
  • Achieving company's quality objectives and targets.
  • Preparing forecasts of budget needed for the business unit/s.
  • Supporting and working with other divisions as a team to achieve most efficient and effective operations and results.
  • Allocating proper resources and assigning appropriate personnel.
  • To put into effect team's cooperation and work towards development, implementation, maintenance, and improvement of the quality management system.
  • Taking initiative to identify areas for improvement and participating in continual improvement activities.
  • Helping represent PPG with airport authorities.
  • Ensuring local health and safety rules and regulations are enforced.
  • In charge of staff training programs and ensuring high-level service is demonstrated by the team.
  • Undertaking other jobs assigned by superior from time to time.
  • Must be up to date with local health and safety practices and policies (MAPAC certification is ideal but not mandatory).
  • Proven success in cost-saving strategies and familiarity with inventory systems and control.
Requirements

The ideal candidate will possess:

  • Education qualification in Hospitality Management or related discipline.
  • Minimum 10 years' relevant experience with 5 years at senior management level in hospitality industry.
  • Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
  • Excellent time management skills and able to work under pressure.
  • Detail-minded, efficient, well-planned with good business sense.
  • Proficiency with Computer skills and Microsoft Office.
  • Strong communication and interpersonal skills with analytical mind.
  • French is a mandatory requirement.

At Plaza Premium Group, we believe in enabling everyone to succeed. We seek to recruit, develop, and retain the most talented and passionate people from a wide variety of backgrounds. We are proud of each other and are committed to providing an environment of mutual respect where equal employment and promotion opportunities are available based on merit alone to all applicants and team members from all walks of life and experience without regard to race, color, age, national origin, religion, marital status, gender, sexual orientation, gender identity, gender expression, genetic information, disability status, any other characteristic protected by law.

Requirements:

  • Work Permit

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