Operations Manager
1 week ago
About the Role
We are seeking a highly skilled and experienced Operations Manager to join our team at Plaza Premium Group. As an Operations Manager, you will be responsible for managing the business outlet/s professionally and efficiently, optimizing and maximizing staff productivity and efficiency.
Key Responsibilities
- Oversee staff performance in operations and customer service.
- Maximize staff efficiency and ensure quality of work is done in a timely manner.
- Monitor staff appearance, attire, conduct, and work attitude and emphasize the importance of team spirit.
- Supervise administrative matters and ensure appropriate action is taken to repair/replace malfunctioning equipment.
- Handle client feedback and staff grievances.
- Business development projects assigned by the Management from time to time.
- Improvements and/or implementation of new services and operational policies.
- Improve the competency of personnel by providing relevant training programs.
- Achieve company's quality objectives and targets.
- Prepare forecast of budget needed for the business unit/s.
- Support and work with other divisions as a team to achieve most efficient and effective operations and results.
- Allocate proper resources and assign appropriate personnel.
- To put into effect team's cooperation and work towards development, implementation, maintenance, and improvement of the quality management system.
- Take initiative to identify areas for improvement and participate in continual improvement activities.
- Help represent PPG with airport authorities.
- Ensure local health and safety rules and regulations are enforced.
- In charge of staff training programs and ensure high level of service is demonstrated by the team.
- Undertake other jobs assigned by superior from time to time.
- Must be up to date with local health and safety practices and policies (MAPAC certification is ideal but not mandatory).
- Proven success in cost-saving strategies and familiarity with inventory systems and control.
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Operations Manager
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the JobWe are seeking a highly skilled and experienced Operations Manager to join our team at Plaza Premium Group. As an Operations Manager, you will be responsible for managing the day-to-day operations of our airport lounge, ensuring that our customers receive exceptional service and that our operations run smoothly and efficiently.Key...
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Operations Manager
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the JobWe are seeking a highly skilled and experienced Operations Manager to join our team at Plaza Premium Group. As an Operations Manager, you will be responsible for managing the day-to-day operations of our airport lounge, ensuring that our customers receive exceptional service and that our operations run smoothly and efficiently.Key...
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Operations Manager
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Québec, Quebec, Canada EightSix Network Full timeAbout the CompanyPlaza Premium Group is a global company with a passion for making travel better. We're a diverse team of individuals from all walks of life, working together to build a legacy. We're not just looking for people from the industry, but those who are passionate about delivering exceptional customer experiences.Job DescriptionWe're seeking an...
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Operations Manager
3 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the CompanyPlaza Premium Group is a global company with a passion for making travel better. We're a diverse team of individuals from all walks of life, working together to build a legacy. We're not just looking for people from the industry, but those who are passionate about delivering exceptional customer experiences.Job DescriptionWe're seeking an...
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Operations Manager
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleThe Operations Manager will be responsible for managing the business outlet/s professionally and efficiently, optimizing and maximizing staff productivity and efficiency. This includes training, guiding, and motivating staff to achieve high levels of competency and performance while establishing improvements and implementing operational...
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Operations Manager
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled Operations Manager to join our team at Plaza Premium Group. As an Operations Manager, you will be responsible for managing the business outlet/s professionally and efficiently, optimizing and maximizing staff productivity and efficiency.Key ResponsibilitiesOversee staff performance in operations and customer...
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Operations Manager
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Québec, Quebec, Canada EightSix Network Full timeAbout the CompanyPlaza Premium Group is a global company with a passion for making travel better. We're a diverse team of individuals from all walks of life, working together to build a legacy. We're not just looking for people from the industry, but those who are passionate about delivering exceptional customer experiences.Our PromiseWe value and respect...
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Québec, Quebec, Canada EightSix Network Full timeAbout the CompanyPlaza Premium Group is a global company with a passion for making travel better. We're a diverse team of individuals from all walks of life, working together to build a legacy. We're not just looking for people from the industry, but those who are passionate about delivering exceptional customer experiences.Our PromiseWe value and respect...
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1 month ago
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