Strategic IT Services Leader

1 week ago


Burnaby, British Columbia, Canada British Columbia Institute of Technology (BCIT) Full time

BCIT is seeking a Director, Client Services to provide strategic direction for the delivery of customer-focused IT services. The successful candidate will develop client services strategies, plans, and policies, and drive out initiatives that support service goals.

About the Role

This leadership position leads operational and tactical client services relationships across all user groups, engaging with the BCIT community to ensure day-to-day needs are understood and addressed. As a member of the AVP's management team, the Director provides input to the development of ITS vision and broad over-arching strategies.

Main Responsibilities
  • Develops client services strategies, plans, and policies to achieve service goals.
  • Leverages expertise to establish necessary standards, processes, tools, and metrics to optimize client services.
  • Collaborates with the AVP, ITS management team, and business partners on IT client services matters.
Requirements
  • Bachelor's degree in computer science, information systems, business, or related field.
  • ITIL certification (preferably for service management).
  • 10 years' experience in IT and business/industry at progressive levels of responsibility.
What We Offer
  • Competitive employer-paid extended health and dental plan.
  • Defined benefit pension plan with employer contributions.
  • Flexible hybrid work arrangements available.
  • Access to most BCIT Flexible Learning courses free of charge.

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