Strategic IT Leader

4 days ago


Burnaby, British Columbia, Canada T-Net British Columbia Full time

About the Role:

The Director of Client Services will provide strategic leadership in delivering customer-focused IT services to T-Net British Columbia's faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.

Key Responsibilities:

  • Develop and implement strategies to meet the evolving needs of the BCIT community
  • Foster positive relationships across all user groups and act as a strategic advisor on IT client services matters
  • Lead a strong and capable Client Services team, providing guidance, coaching, and mentorship to ensure they are well-prepared to meet the evolving needs of the institution
  • Contribute significantly to T-Net British Columbia's goals of digital transformation and innovation

Requirements:

  • Experience in delivering customer-focused IT services and optimizing processes within a large, multi-faceted organization
  • Deep understanding of how client services drive institutional success
  • Ability to align IT service delivery with organizational goals
  • Strong leadership and people management skills, with the ability to mentor and coach teams to achieve high performance


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