Strategic IT Leader
4 days ago
About the Role:
The Director of Client Services will provide strategic leadership in delivering customer-focused IT services to T-Net British Columbia's faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies that ensure consistent and efficient IT service delivery across the institution.
Key Responsibilities:
- Develop and implement strategies to meet the evolving needs of the BCIT community
- Foster positive relationships across all user groups and act as a strategic advisor on IT client services matters
- Lead a strong and capable Client Services team, providing guidance, coaching, and mentorship to ensure they are well-prepared to meet the evolving needs of the institution
- Contribute significantly to T-Net British Columbia's goals of digital transformation and innovation
Requirements:
- Experience in delivering customer-focused IT services and optimizing processes within a large, multi-faceted organization
- Deep understanding of how client services drive institutional success
- Ability to align IT service delivery with organizational goals
- Strong leadership and people management skills, with the ability to mentor and coach teams to achieve high performance
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