Collision Estimator for Auto Repair Shops

4 weeks ago

Hamilton, Ontario, Canada Driven Brands Full time

About the Role

We are seeking an experienced Collision Estimator to join our team at Driven Brands. In this role, you will play a critical part in delivering excellent customer service and ensuring that our customers receive accurate appraisals for their vehicle repairs.

Main Responsibilities:

  • Complete pre-inspection checklists and quality sheets after inspecting vehicles to ensure accurate appraisals
  • Follow standard operating procedures to provide exceptional customer service and maintain a high closing ratio
  • Maintain open communication with customers regarding the repair process and timing while documenting status
  • This role is closely supervised and requires minimal explanation or interpretation of information

Requirements and Qualifications:

  • A valid driver's license is required
  • You must be able to stand or bend for at least 80% of the time and safely maneuver under cars using a shallow pit
  • Prolonged standing, walking, bending, stooping, twisting, and performing various physical activities involving holding, grasping, pulling, and turning are necessary
  • You must be able to lift up to 50 pounds and work in hot/cold weather conditions
  • Basic computer skills are required, including the ability to use a keyboard and mouse to collect and enter information into a point of sale system
  • Exceptional customer service skills are essential
  • In some cases, obtaining a state-issued inspector's license may be preferred
  • Attention to detail and effective communication with customers and team members are necessary
  • You should be comfortable working in a fast-paced environment while managing multiple tasks to achieve goals
  • A motivated self-starter who can work independently and collaboratively as part of a team is ideal

Salary Information:

The estimated salary for this role is $55,000 - $65,000 per year, depending on location and experience.

About Driven Brands:

Driven Brands is a leading provider of automotive services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.

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