Collision Repair Operations Manager

3 weeks ago

Hamilton, Ontario, Canada CSN Collision Full time

Company Overview:

CSN Collision, a leading provider of collision repair services, is seeking an experienced Collision Repair Operations Manager to join our team.

We safely repair over 200,000 vehicles annually, helping Canadians get back on the road with confidence. With 230 collision repair centers across Canada, we're committed to delivering exceptional service and quality repairs.

Job Summary:

The Collision Repair Operations Manager will be responsible for managing appraisals, work authorizations, repair orders, supplements, and warranties to ensure a high closing ratio for the company.

This role requires strong organizational skills, excellent communication, and problem-solving abilities to effectively manage relationships with adjusters, production teams, and customers.

Key Responsibilities:

  • Appraisal Management: Develop and implement follow-up programs on appraisals as necessary.
  • Repair Order Management: Manage repair orders, supplements, and warranties to ensure timely completion and customer satisfaction.
  • Communication: Maintain consistent communication with adjusters, production teams, and customers regarding repair progress.
  • Quality Control: Inspect completed repairs and meet with customers during vehicle pickup to ensure their satisfaction.
  • Conflict Resolution: Address and resolve any customer concerns or dissatisfaction.
  • Team Leadership: Foster positive relationships with team members and management, promoting a collaborative work environment.
  • Workplace Safety: Maintain a clean and organized workspace, adhering to health and safety guidelines.

Requirements:

  • Education: Diploma in automotive body repair from high school or college.
  • Experience: Minimum of 1 – 3 years of hands-on experience in a similar position or senior estimating role.
  • Skills: Comprehensive knowledge of collision repair operations, including estimating, production scheduling, and meeting deadlines.
  • Insurance Knowledge: Well-versed in insurance repair procedures and guidelines.
  • Software Proficiency: Proficient in Mitchell software and competent in computer applications, including MS Office and Outlook.
  • Licenses: Must hold a valid driver's license.

Compensation:

Our compensation package includes a competitive salary of $60,000 - $80,000 per year, depending on experience, plus opportunities for bonuses and overtime pay.

Benefits:

  • Bonus Pay: Eligible for bonus pay based on performance.
  • Overtime Pay: Opportunities for overtime pay to support business needs.

Personal Attributes:

  • Organizational Skills: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
  • Communication Style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills.
  • Collaboration: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types.
  • Problem-Solving: Critical thinking approach to problem solve and forward-thinking.
  • Flexible Thinking: Considers problems from all new perspectives and adapts to new ideas and initiatives.
  • Independence: Works well in a fast-paced environment, self-motivated, and works independently without close supervision.
  • Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension.

On-the-Job Exposure:

  • Physical Demands: Fumes, dirt, chemicals/toxins, hazards, heat/cold, noise.

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