Information Technology Specialist

6 days ago


Vernon, British Columbia, Canada Bassani Tech Full time
About the Role

Bassani Tech is seeking a highly skilled Information Technology Specialist to join our team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to our employees, ensuring that our computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues, including troubleshooting and resolving hardware and software problems.
  • System Administration: Install, configure, and maintain computer systems, networks, and software applications to ensure optimal performance and security.
  • Problem-Solving: Analyze and resolve complex technical issues, often requiring creative problem-solving skills and a strong understanding of computer systems and networks.
  • Communication: Provide excellent customer service and communicate technical information to non-technical employees in a clear and concise manner.
  • Documentation: Maintain accurate and detailed records of technical issues, solutions, and user feedback to improve our technical support processes.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 2 years of experience in a technical support role, preferably in a similar industry.
  • Skills: Strong technical knowledge of computer systems, networks, and software applications; excellent communication and problem-solving skills; ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development in a dynamic and innovative company.
  • Collaborative Team: A collaborative and supportive team environment.


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