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Warranty Claims Specialist

2 months ago

Winnipeg, Manitoba, Canada Maxim Truck and Trailer Full time

Job Summary

We are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team at Maxim Truck and Trailer. As a key member of our administrative team, you will be responsible for preparing, submitting, and monitoring warranty claims to ensure a high level of customer satisfaction while maximizing company profits and maintaining vendor and inter-divisional relationships.

Key Responsibilities

  • Review warranty repair orders to ensure complete and accurate information.
  • Gather or clarify information as required from necessary parties.
  • CLOSE WARRANTY REPAIR ORDERS BY CREATING INVOICES BASED ON INFORMATION COLLECTED.
  • Submit warranty claims and file and retain warranty service records.
  • Review any discrepancies from what the vendor pays to our original request or a claim rejection.
  • Investigate the variances and determine if further information or documentation will increase our claim reimbursement.
  • Resubmit claim if it makes business sense.
  • For warranty claims that turn into policy claims, download 'goodwill' form, submit online or via fax, and monitor for possible payment response.
  • Provide information regarding warranty parameters for front counter upon request.
  • Ensure Service Coordinators are advised when warranty work impacts customer service or payment.
  • Respond to customer questions or concerns about warranty.
  • Complete repair orders and invoices within the given time frame to avoid losses due to filing too late.

Requirements

  • 3+ years working in heavy-duty truck or trailer or related industry.
  • Invoicing experience with knowledge of debits/credits.
  • Knowledge of standard repair times and how to manage repair orders preferred.
  • General understanding of warranty guidelines and approval process an asset.
  • Knowledge of International (Navistar) warranty an asset.
  • A team player with strong commitment to the customer.
  • Ability to communicate effectively with all levels of people.
  • Organized, sets priorities, meets deadlines.
  • Excellent fact finding and analytical skills.
  • Aptitude for numbers, shows attention to detail, accuracy.
  • Proficient with MS Word/Excel, email, internet, keyboarding, data entry.
  • Exposure to a centralized computer billing system; Karmak knowledge preferred.

What We Offer

  • Competitive hourly wage.
  • Group benefits including health (drug card), dental, & vision.
  • Educational assistance plan.
  • Referral bonuses.
  • Opportunities for advancement.
  • Free parking.
  • Support of a national company.