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Technical Support Analyst

2 months ago

Vancouver, British Columbia, Canada BC Utilities Commission Full time $60,000 - $80,000

About the Role:

The BC Utilities Commission is seeking a highly skilled IT Support Analyst to join our team. As a key member of our IT department, you will provide technical support to our staff and commissioners, ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities:

  • Provide on-site technical support to staff and commissioners, addressing issues related to hardware, software, networking, and audio-visual equipment.
  • Configure and troubleshoot hardware and software issues, including problem-solving and technical research.
  • Assist in the management of technological change across the organization, ensuring a seamless transition to new systems and processes.
  • Source and procure hardware and software solutions, ensuring compatibility and efficiency.
  • Collaborate with the IT team to develop and implement technical solutions, improving the overall IT experience for staff and commissioners.

Requirements:

  • Hold an IT-related degree or certification, or have relevant experience in a similar role.
  • Excellent problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong communication and interpersonal skills, with the ability to work effectively with staff and commissioners at all levels.
  • Previous experience with Microsoft Azure Hybrid Infrastructure, Microsoft Application Support, Adobe Acrobat, and Creative Cloud is considered an asset.

What We Offer:

  • A comprehensive compensation package, including a defined benefit pension plan, medical and dental coverage, health spending account, wellness program, and a starting vacation entitlement of approximately four weeks/year.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A chance to work with a talented team of professionals, making a meaningful contribution to the BC Utilities Commission's mission.

Working Conditions:

  • Full-time, permanent role with expected hours of 7:30am – 3:00pm, Monday through Friday.
  • Work in-person from the BC Utilities Commission office.

BC Utilities Commission is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all eligible candidates, including visible minorities, Indigenous Peoples, persons with disabilities, persons of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference.