Veteran Support Coordinator

2 weeks ago


Toronto, Ontario, Canada Lifemark Full time
Job Overview

Lifemark is a leading provider of rehabilitation services to veterans of the Canadian Armed Forces and their families. As a Veteran Support Coordinator, you will be part of a dedicated team that delivers comprehensive rehabilitation focused assessment and intervention.

About the Role

This is a permanent full-time position, working remotely from home. You will be responsible for initiating contact with participants, communicating effectively to build trust and rapport, and providing high-level details about the program.

Key Responsibilities
  • Initiates first contact with participants within service standard timelines
  • Communicates effectively to build trust and rapport with participants
  • Provides participants with high-level details about the program and answers initial questions regarding participation
  • Negotiates and problem solves to overcome any obstacles in booking initial intake interviews within service standard timelines
  • Ensures participants receive initial orientation materials and complete any pre-meeting information prior to initial intake interviews
  • Works collaboratively with other RSS Case Coordinators within the program to support successful outcomes across teams and regions
Requirements

To be successful in this role, you will require:

  • A minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
  • One (1)+ year(s) experience in an administrative role
  • Ability to multi-task and prioritize to achieve program service standards
  • High level of confidentiality and awareness of privacy requirements
  • Strong digital literacy including MS Office, MS Teams, SharePoint
  • Employment conditional on obtaining Federal Level Security Clearance Reliability Status
Preferred Criteria

We welcome applicants who have:

  • Bilingual (French/English)
  • Experience working with employers, community resources, and training institutions
  • Preference given to qualified former CAF members
What We Offer

Lifemark offers:

  • Competitive salary: $65,000 - $80,000 per annum
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Accommodations and Diversity

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants.



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