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Bilingual Dealer Services Analyst

2 months ago

Oakville, Ontario, Canada Ford Motor Company Full time
Job Title: Bilingual Dealer Services Analyst

We are seeking a highly skilled Bilingual Dealer Services Analyst to join our team at Ford Credit Canada Company. As a key member of our team, you will play a critical role in ensuring high levels of customer satisfaction and developing relationships with Ford/Lincoln dealers.

Key Responsibilities:
  • Understand and practice business unit financing plans, programs, and procedures.
  • Support internal and external sales as required to complement Business Centre activities.
  • Support a culture which ensures a sales mindset is maintained in the Business Centre.
  • Perform daily responsibilities to ensure high levels of dealer and customer satisfaction. Support Dealer Satisfaction Index (DSI) and Customer Satisfaction Index (CSI) initiatives.
  • Demonstrate qualities reflective of the Company's value proposition to its customers and dealers.
  • Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
  • Loan adjudication related tasks include, but are not limited to, the following:
    • Analyze and decision consumer and commercial credit applications within applicable credit approval limits.
    • Adhere to purchase approval limits and investigation guidelines at all times.
    • Contact dealers to review discrepant contracts for corrective action.
    • Participate actively in department calibration sessions.
    • Maintain a consistent purchase policy based on customer qualifications and past liquidation experience.
    • Develop and maintain strong business relationships with dealership personnel.
    • Oversee credit investigations and perform investigations as required; provide training and feedback to Investigators as needed.
  • Learn and support other Company functions when and where necessary – examples may include Account Maintenance, Collections, and Loss Prevention.
  • Maintain a continuous growth mindset in the spirit of personal and professional development.

Requirements:

  • Bilingual (French/English) required.
  • University/College Degree preferred.
  • Excellent oral and written communication skills.
  • Strong organizational skills with the ability to perform multiple tasks.
  • Strong negotiation and relationship-building skills.
  • Excellent analytical skills, attention to detail, and ability to thrive in a high-paced, performance-driven environment.
  • Must be available to work a flexible schedule, including some evenings (Monday to Friday up to 10:00 pm EST), some holidays, and some Saturdays (up to 8:00 pm EST).
  • Proficient PC skills (i.e., Word, Excel, Outlook).
  • Financial analysis experience.
  • Risk management, collections, and/or credit decisioning experience.

What We Offer:

  • Excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, and a flex spending account with options to purchase extra vacation, allocate into a health care spending account, and much more.
  • Exciting opportunities for professional and personal growth and recognition.
  • A company that believes strongly in professional growth, developing business acumen, and promoting employees from within.

Accommodations:

  • Accommodations for applicants with disabilities throughout the recruitment, selection, and/or assessment processes, where needed, are available upon request.

Eligibility:

  • Candidates for this position must live in and be legally entitled to work in Canada.