Bilingual Customer Service Representative

3 weeks ago

Oakville, Ontario, Canada Randstad Canada Full time
Job Title: Bilingual French Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual French Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in both English and French.

Responsibilities:
  • Resolve critical business issues and solve situations related to orders, shipments, or other customer-related matters.
  • Handle order placement, order status, and customer complaint issues.
  • Deliver work that is well executed, accurate, and attentive to detail.
  • Use SAP and other Customer Service applications to access customer information, policies, and procedures.
  • Interact with peers, supervisors, and managers to assist with orders and information.
  • Provide outstanding customer service in English & French, and ensure quick response times of under 24 hours.
Requirements:
  • Fluent in French (reading, writing, and speaking)
  • 2+ years of experience in a call center or customer service office environment
  • Strong attention to detail and problem-solving skills
  • Excellent communication skills (written and verbal)
  • Ability to multitask effectively
  • Experience with SAP systems, salesforce, and Excel is an asset
About the Company:

Randstad Canada is a leading staffing agency that is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees.

We welcome all applications and encourage you to apply if you are a highly motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional service.

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