Hotel Front Desk Supervisor

3 weeks ago


WabascaDesmarais, Alberta, Canada Riverside Inn Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Riverside Inn. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure efficient hotel operations
  • Establish work schedules and procedures to maintain high standards of service
  • Prepare and submit reports to management on key performance indicators
  • Resolve work problems and provide technical advice to improve productivity and product quality
  • Assist clients/guests with special needs and provide personalized support
  • Co-ordinate, assign and review work to ensure timely completion and high quality results
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to support hotel operations
Requirements:
  • 1 to 2 years of experience in a supervisory role in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required


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