Counter Sales Associate

3 days ago

Surrey, British Columbia, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a Counter Salesperson, you will play a key role in providing exceptional sales support to walk-in customers, maintaining a clean and organized counter sales area, and driving sales growth through effective merchandising and product promotion.

Key Responsibilities

  • Provide sales support to customers, answering questions, picking, and entering orders, and following up on backorders.
  • Assist customers with purchases, research products, and provide recommendations on our assortment of products.
  • Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager.
  • Enter, pick, and pack sales orders generated at the counter.
  • Maintain and clean the counter area, including merchandising displays.
  • Inform the buyer when stock levels are low.
  • Follow up on backorders with vendors and provide customers with accurate delivery dates.
  • Process returns and warranty claims to customers, both on account and cash sales, including paperwork in compliance with all procedures.
  • Navigate and find solutions for customer concerns and complaints.

Requirements

  • Grade 12 diploma or equivalent; college and/or university degree an asset.
  • A minimum of 2 years of experience in customer service or counter sales.
  • Outstanding customer service and verbal communication skills.
  • Excellent relationship building skills with customers, vendors, and teammates.
  • Ability to learn and operate the applicable software system used to process orders.
  • Experience working in a fast-paced environment.
  • Intermediate math skills with a strong attention to detail.
  • Ability to learn how to operate material handling equipment.
  • Possess a strong work ethic and a high standard of integrity.
  • Ability to work well independently and in a team setting.

Preferred Skills

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre.
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers.

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