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Counter Salesperson

2 months ago

Surrey, British Columbia, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a Counter Salesperson, you will play a key role in providing exceptional sales support to walk-in customers, maintaining a clean and organized counter sales area, and assisting with sales growth through effective merchandising and product promotion.

Key Responsibilities

  • Provide sales support to customers, including answering questions, picking, and entering orders
  • Maintain a clean and organized counter sales area, including merchandising displays
  • Assist customers with purchases, research products, and provide recommendations
  • Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager
  • Enter, pick, and pack sales orders generated at the counter
  • Inform the buyer when stock levels are low
  • Follow up on backorders with vendors and provide customers with accurate delivery dates
  • Process returns and warranty claims to customers, including paperwork in compliance with all procedures
  • Navigate and find solutions for customer concerns and complaints

Requirements

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience with customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Experience working in a fast-paced environment
  • Intermediate math skills with a strong attention to detail
  • Ability to learn how to operate material handling equipment
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting

Preferred Skills

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers