Service Desk Analyst Co-op

4 weeks ago

Oakville, Ontario, Canada Liberty Utilities Full time

Purpose

The role of Service Desk Co-op is to provide support to the Access Controls team in management of Service Requests and Issues related to the provisioning and deprovisioning of access to applications, network shares, Exchange 365, on-prem, and Azure Active Directory. The Service Desk Co-op will be utilizing standard Service Desk ticketing software and assisting in timely resolution and/or escalation of requests and issues to the appropriate teams.

Key Responsibilities

Act as the primary technical resource to manage access for the enterprise, and as an escalation point to IT field services staff.

Triage of incident tickets, automated notifications, and escalation to support teams.

Manage assignment of Issues, service requests, and tasks to teammates.

Chair daily team meetings.

Provision and deprovision access to Azure and on-premises Active Directory, Exchange 365, network shares, applications, and telephony systems.

Update and maintain documentation procedures when needed.

Requirements

2nd – 4th year University or College student, currently enrolled in a Computer Systems Technology program or related discipline requiring a co-op.

Team player with good interpersonal skills that values communication, collaboration, and coordination.

Ability to work within a fast-paced working environment and to changing priorities.

Proven customer service experience.

About Us

At Liberty Utilities, our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team. Our mission is to provide safe, secure, reliable, cost-effective, and sustainable energy and water solutions. Our vision is to better the lives of our customers and communities.

What We Offer

Collaborative environment with a genuine flexible working policy, share purchase/match plan, defined contribution savings plan, leadership development program, volunteer paid days off, employee assistance program, achievement fund, group benefit plan, and variety of health and wellness programs.

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