Customer Experience Leader

2 weeks ago


Timmins, Ontario, Canada Montana's BBQ and Bar Timmins Full time
Job Summary
Maintain a positive guest experience by effectively resolving complaints and ensuring all operating procedures are adhered to. Collaborate with the General Manager to drive sales and achieve business requirements.

Company Overview
Montana's BBQ and Bar Timmins strives to own the BBQ & Bar space in Canada, offering an approachable gathering place for guests. Our team is authentic, carefree, down-to-earth, energetic, and fun.

Responsibilities
• Contribute to the infectious energy of our team
• Ensure Guest Experience is maintained by quickly and effectively resolving Guest complaints before they leave the restaurant
• Complete online learning tests as required
• Support the General Manager, Guest Experience in managing all ongoing operations of a restaurant while achieving business requirements (including reporting, adherence to local and provincial legislation and regulations, development of reports, measuring and achieving KPIs, etc.)

Requirements
• Prior experience in a Canadian hospitality setting
• Strong interpersonal and communication skills for interacting with the restaurant team and Guests
• Knowledge of Point-of-Sale Systems
• Ability to work evenings and weekends
• Supervisory and management experience in Canada

Compensation and Benefits
$20-$28 per hour, Flexible schedule, Overtime pay, 10 hour shifts, Evening shifts, Night shifts, Weekends as needed.

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