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Restaurant Operations Manager

2 months ago


Richmond, British Columbia, Canada WHITE SPOT RESTAURANT Full time
About the Role

We are seeking a highly skilled Restaurant Manager to join our team at WHITE SPOT RESTAURANT. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and train restaurant staff to ensure they meet our high standards of quality and service.
    • Conduct performance reviews and provide constructive feedback to improve employee performance.
  • Operations and Logistics
    • Manage inventory levels, maintain accurate records, and ensure efficient ordering and stocking procedures.
    • Oversee the maintenance and upkeep of the restaurant, including equipment, facilities, and grounds.
  • Customer Service and Experience
    • Ensure that all customers receive exceptional service, responding promptly to their needs and concerns.
    • Monitor customer feedback and implement changes to improve the overall dining experience.
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and controlling costs.
    • Monitor sales trends and implement strategies to drive revenue growth.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Work Experience
    • 2 years to less than 3 years of experience in a restaurant management role
  • Skills and Abilities
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and make decisions under pressure
    • Strong organizational and time management skills
    • Ability to maintain a high level of customer service and satisfaction
Working Conditions and Physical Capabilities
  • Work Environment
    • Fast-paced environment
  • Physical Demands
    • Ability to stand for long periods, lift up to 25 pounds, and move quickly in a fast-paced environment
Personal Suitability
  • Personal Qualities
    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Flexibility
    • Organized
    • Reliability