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Sales and Service Representative
2 months ago
**Job Summary**
Sani Marc Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, taking orders, and resolving any issues that may arise.
Key Responsibilities
- Order Taking: Take orders for all our divisions, ensuring accuracy and efficiency in processing customer requests.
- Customer Service: Provide outstanding customer service, addressing customer inquiries, and resolving any issues in a timely and professional manner.
- Order Follow-up: Follow up with customers and sellers on order reception and invoicing, ensuring seamless communication and timely resolution of any issues.
- Solutions-Oriented: Contribute to the pursuit of our mission of excellence by being solutions-oriented and proactive in resolving customer issues.
- Pricing and Substitution: Establish pricing for certain products and suggest substitute products to satisfy customer needs.
Requirements
- Quick Learning: Be a quick learner, sharp-minded, and adaptable, with a strong ability to learn and apply new skills.
- High Volume Order Handling: Be motivated by a large quantity of orders and able to work quickly and efficiently to meet customer needs.
- Team Player: Thrive on challenges and be a team player who contributes to the success of our customer service team.
- Language Skills: Have advanced language skills in English and French, with excellent communication and interpersonal skills.
- Sales and Service Aptitude: Have a natural aptitude for sales and a passion for customer service, with a strong ability to build relationships and resolve customer issues.
- Computer Skills: Be comfortable working with computers and have a strong ability to learn and apply new software and systems.
Why Work for Sani Marc Inc?
- Flexible Work Arrangements: Enjoy flexible work arrangements, including the possibility of teleworking, to achieve a better work-life balance.
- Team-Based Culture: Work in a team-based culture that values partnership and collaboration, with a focus on building strong relationships with customers and colleagues.
- Benefits and Perks: Enjoy a comprehensive benefits package, including group insurance and pension plan, as well as 13 paid vacation days and floating days.
- Wellness Initiatives: Participate in wellness initiatives, including free fruit and coffee, and reimbursement for physical activity registration fees.
- Meaningful Work: Contribute to meaningful work that saves lives and makes a positive impact on our customers and community.
