Treatment Coordinator
1 month ago
Exciting Opportunity at Canadian Orthodontic Partners
We are seeking a dynamic and customer-focused Treatment Coordinator to join our team in Oakville & Mississauga, ON. As a Treatment Coordinator, you will play a vital role in helping build self-esteem, one beautiful smile at a time.
Key Responsibilities:
- Welcome new clients with a friendly and enthusiastic approach, ensuring they feel welcomed, accommodated, and always encounter a 5-star experience.
- Determine clients' dental concerns and goals to achieve a healthy, beautiful smile.
- Manage client calls and inquiries, guiding educational conversations about treatment options and providing necessary support and information.
- Present treatment options, review payment plans, and answer questions to motivate clients to start their orthodontic journey.
- Optimize appointment schedules to ensure a full day with minimal gaps, ensuring all clients leave with their next appointment booked.
- Track and maintain daily, monthly, and quarterly reporting to motivate clients to start their smile journey.
Requirements:
- Sales experience is required.
- Customer Relationship Management skills are essential.
- Excellent interpersonal skills and impeccable verbal and written communication.
- Self-motivated with the ability to work independently.
- Strong influencing and negotiation abilities.
- Computer proficiency and the ability to learn new programs, including Microsoft Office Suite.
- Dental experience is considered an asset but not required.
What We Offer:
- Competitive Hourly Wage + Performance-Based Bonus.
- Comprehensive Benefits Package, including Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
- Educational Reimbursement Program.
- No evenings and weekends, and employees qualify for all Statutory Holidays.
- Real Career Growth Opportunities.
We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.
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