Retail Transformation Program Lead

2 weeks ago

Vancouver, British Columbia, Canada Arc'teryx Limited Full time

At Arc'teryx Limited, we are embarking on a significant retail technology transformation that will be enabled through the implementation of our digital workspace tools. Central to this transformation is the implementation of a brand new global retail workforce management platform as well as a new task & communications platform for our retail teams.

Job Purpose

The purpose of this role is to lead the design and delivery of these system implementations for all our retail stores across North America, EMEA, and ultimately APAC. As the Digital Workspace Product Owner, you will lead project delivery, ensuring all business needs are represented by collaborating with cross-functional departments and the development team to execute high quality and on time deliverables.

Main Responsibilities
  • You will manage the product implementation from concept to execution, including owning the management and planning of work, resourcing, work prioritization, process alignment and issue resolution for multiple concurrently running projects.
  • Collaboration will be key in this role as successful delivery will depend on a wide range of inputs from various business stakeholders, development teams and vendors.
Key Activities
  • You will work closely with the Project Manager and Product Manager to define the strategy and roadmap for the workforce management and task & comms platform roll outs.
  • You will develop and review project briefs and plans with internal and external stakeholders and present project initiatives to the Product Manager.
  • You will prepare project estimates and determine the resources required to complete projects with the highest level of success.
  • You will collaborate with cross functional teams (both technical and non-technical) to deliver high quality product features, ensuring that the tools we implement are not just functional but user friendly and tested with our retail teams.
  • You will ensure alignment across assigned project(s) and efficient escalation and removal of project impediments.
Production Management and Monitoring
  • You will be responsible for tracking and reporting project status to the Leadership/Project Steering Committee.
  • You will develop a deep understanding of business needs to transform use cases, business requirements and acceptance criteria into clear and actionable user stories for agile development.
  • You will own the product scope and backlog, responsible for prioritizing and managing the scope of work of wider team.
  • You will ensure that all documentation is met and aligned upon, and identifying and sequencing the activities needed to successfully deliver the project.
  • You will ensure business is clear on all project reporting impact from current state while highlighting future state capabilities and maintaining business continuity.
  • You will execute projects according to approved project plans using Agile principles and values and Scrum methodology (team scrums, daily standups, PI planning).
  • You will ensure proper risk management by documenting all risks and employing effective mitigation strategies.
  • You will prepare and coordinate system changes for release, organizing product demo sessions to gather feedback from stakeholders to ensure continuous improvement.
  • You will provide post-implementation support: monitoring and addressing post-go live issues to ensure continuous improvement of the system.
System Configuration and Integration
  • You will collaborate with technical teams to configure the system according to business requirements and ensure seamless integration with existing tools and platforms (e.g. task and comms platform).
  • You will validate system performance, conduct user acceptance testing, and address any issues or discrepancies.
Requirements
  • You have a Bachelor's degree or post-secondary education in Information Technology, Business or a related field.
  • You have 5+ years of experience as a Project Manager/Product Owner, with experience working on complex, large scale system implementation.
  • Experience with workforce management systems, ideally retail, would be considered a differentiator.
  • You have proven experience integrating $2-5M projects working with external vendors and developing complex system integrations.
  • You are familiar with retail technology and have experience implementing these.
  • You have demonstrated success working in an Agile methodology.
  • You have exceptional leadership capabilities with a demonstrated experience building high-performing teams.
  • You have excellent communication and influencing skills with the ability to explain, articulate, and document concepts, frameworks and requirements.
  • You have strong organization and prioritization skills while managing multiple, competing priorities.
  • You are proactive in identifying the root cause of issues and developing solutions.
  • You are able to travel (domestically and internationally) as required.
  • Your passion for your work is paralleled by your passion for getting outside and living it.
  • You remain highly flexible and adaptable when faced with ambiguity.

Estimated salary: $120,000 - $180,000 per year.

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