Customer Service Specialist
3 weeks ago
Job Summary
The Hillman Group is seeking a skilled Field Service Representative to provide exceptional service to big box retail stores. As a key member of our team, you will be responsible for setting up company displays, ensuring adequate inventory levels, and resolving day-to-day customer and store issues.
Key Responsibilities
- Visit designated stores weekly to merchandise inventory, sort bins, and maintain a clean and organized store environment.
- Prepare and process new orders using company-issued equipment.
- Ensure proper product inventory levels and report any discrepancies to the designated store manager and Detailer Supervisor.
- Work as a liaison between big box stores and the corporate headquarters, providing exceptional customer service and support.
- Comply with company policies and procedures, adhering to store safety rules and maintaining a safe and healthy work environment.
Requirements
- High school diploma or equivalent experience.
- 1-3 years of experience in a retail vendor or big box environment, or related experience.
- Excellent computer skills, specifically Microsoft Office, Excel, and Outlook.
- Strong communication and problem-solving skills, with a strategic thinker's mindset.
- Ability to lift up to 30lbs and work in a fast-paced environment.
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