Dedicated Banking Professional
4 days ago
About Us
At Equitable Bank, we are innovators in the banking industry. We strive to provide Canadians with better options and challenge ourselves to creatively transform what's possible in banking.
We are a big and growing family serving over 670,000 people across Canada through Equitable Bank, Canada's Challenger BankTM, and our wholly-owned subsidiary, Concentra Bank. Together, we have over $125 billion in combined assets under management and administration.
Our customers have named our EQ Bank digital platform one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Role
We are seeking a highly skilled and dedicated Customer Care Representative to join our team. As a key member of our Digital Banking team, you will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance while delivering a seamless customer experience across all channels of communication.
You will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams to ensure a high level of service and support to our customers.
Responsibilities
- Provide exceptional customer service via phone, email, and chat, resolving customer complaints and concerns in a timely and professional manner.
- Answer product and banking inquiries, provide information on products and services, and assist with transactions.
- Identify and escalate complex issues to supervisor or other teams as necessary.
- Perform proactive account maintenance, including monitoring and updating customer accounts.
- Collaborate with internal teams to resolve customer issues and improve processes.
Requirements
- Post-secondary degree or certification in a related field is an asset.
- Demonstrated ability to own an issue and drive to resolution.
- Excellent verbal and written communication skills.
- Ability to communicate with professionals at all levels.
- Excellent analytical and problem-solving skills.
- Experience working with a high degree of autonomy and self-direction.
- Strong presentation skills.
- Fluency in French is an asset.
What We Offer
- A competitive salary range of $50,000 - $65,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, vision, life, and disability insurance.
- An Employee Share Purchase Plan (ESPP) that allows employees to purchase shares of Equitable Bank stock at a discounted rate.
- A generous vacation policy and personal days.
- Virtual events to connect with colleagues and opportunities for professional development and career growth.
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal.
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