Retail Customer Service Representative

4 weeks ago


Calgary, Alberta, Canada Purolator Inc Full time
Job Description

Job Title: Retail Customer Service Representative

Location: Calgary

Working Conditions: Warehouse Environment; Retail Center Environment

  • Key Responsibilities:
  • Provide excellent customer service to customers in a fast-paced retail environment
  • Serve customers efficiently and courteously on the telephone and in person
  • Upsell and cross-sell corporate products and services
  • Handle customer complaints and inquiries
  • Work to resolve problem shipments
  • Work to resolve equipment and technology challenges
  • Collaborate with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellent customer service
  • Build positive relationships with customers, key contacts, and corporate partners
  • Assist customers with shipping details and account challenges
  • Load, scan, log, and call resolution freight
  • Cash reconciliation, including deposits and key control
  • Communicate effectively with customers, key contacts, and corporate partners
Requirements
  • Key Requirements:
  • 3-12 months customer service experience
  • 3-12 months retail experience
  • 3-12 months experience using technology/POS system
  • Ability to lift 70lbs/stand for 3-hour intervals
  • Professional communication skills: oral communication (telephone and in person), written communication, and listening skills
  • Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail
  • Experience working in a team environment and independently
  • Experience working in an environment with safety standards


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