Retail Customer Service Representative
4 weeks ago
Job Title: Retail Customer Service Representative
Location: Calgary
Working Conditions: Warehouse Environment; Retail Center Environment
- Key Responsibilities:
- Provide excellent customer service to customers in a fast-paced retail environment
- Serve customers efficiently and courteously on the telephone and in person
- Upsell and cross-sell corporate products and services
- Handle customer complaints and inquiries
- Work to resolve problem shipments
- Work to resolve equipment and technology challenges
- Collaborate with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellent customer service
- Build positive relationships with customers, key contacts, and corporate partners
- Assist customers with shipping details and account challenges
- Load, scan, log, and call resolution freight
- Cash reconciliation, including deposits and key control
- Communicate effectively with customers, key contacts, and corporate partners
- Key Requirements:
- 3-12 months customer service experience
- 3-12 months retail experience
- 3-12 months experience using technology/POS system
- Ability to lift 70lbs/stand for 3-hour intervals
- Professional communication skills: oral communication (telephone and in person), written communication, and listening skills
- Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail
- Experience working in a team environment and independently
- Experience working in an environment with safety standards
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