Retail Representative
3 weeks ago
About This Role:
Purolator Inc is seeking a skilled Customer Service Representative to join our team in Calgary. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.
Key Responsibilities:
• Serve customers in a courteous and efficient manner, both in person and over the phone
• Upsell and cross-sell corporate products and services
• Handle customer complaints and inquiries, and work to resolve problems
• Work with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellent customer service
• Build positive relationships with customers, vendors, and other key contacts
• Assist customers with shipping details and account challenges, and perform tasks such as loading, scanning, logging, and calling resolution freight
Requirements:
• 3-12 months customer service experience preferred
• 3-12 months retail experience preferred
• 3-12 months experience using technology/POS system preferred
• Ability to lift 70lbs and stand for 3 hour intervals
• Professional communication skills, including oral and written communication and listening skills
• Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail
What We Offer:
Purolator Inc offers a competitive salary and benefits package, as well as opportunities for career growth and development.
About Us:
Purolator Inc is Canada's leading integrated freight, package, and logistics provider, with over 60 years of experience helping promises get where they need to be.
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