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Senior Branch Manager

2 months ago

Cold Lake, Alberta, Canada TD Full time
About the Role

We are seeking a highly experienced and skilled Senior Branch Manager to join our team at TD Bank. As a key member of our leadership team, you will be responsible for leading a team of banking professionals and driving business growth in our branches.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of banking professionals to achieve business objectives and deliver exceptional customer service.
    • Develop and implement strategies to improve team performance and productivity.
    • Coach and mentor team members to enhance their skills and knowledge.
  • Business Development and Growth
    • Develop and execute business plans to drive growth and revenue in our branches.
    • Identify and pursue new business opportunities to expand our customer base.
    • Collaborate with cross-functional teams to achieve business objectives.
  • Customer Service and Experience
    • Ensure that customers receive exceptional service and experience in our branches.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Monitor and address customer complaints and issues in a timely and professional manner.
  • Operational Excellence
    • Ensure that our branches operate efficiently and effectively.
    • Develop and implement processes to improve operational efficiency and reduce costs.
    • Monitor and address operational issues and risks in a timely and professional manner.
Requirements
  • Education and Experience
    • Undergraduate degree and/or equivalent experience.
    • Minimum 5 years of experience in banking or a related field.
  • Skills and Qualifications
    • Proven leadership and management skills.
    • Strong business development and growth skills.
    • Excellent customer service and experience skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong analytical and problem-solving skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced banking professional looking for a new challenge, we encourage you to apply for this exciting opportunity.