Workplace Coordinator
2 weeks ago
Job Summary
The Workplace Coordinator will provide a comprehensive facilities management service to the Edmonton Arcadis office, ensuring a high-quality customer service and technical support provision to all users. This role requires a strong understanding of facilities management procedures and processes, as well as excellent communication and interpersonal skills.
Key Responsibilities
- Provide a comprehensive facilities management service, including reception services, communication distribution, and supply management.
- Answer phone calls and greet clients/guests professionally and positively, forwarding information as necessary.
- Respond to customer queries in person, by email, and by phone to provide effective customer service.
- Support and enhance the office by taking ownership of workplace procedures and functions, proactively exploring opportunities to add value to the office and staff.
- Resolve day-to-day office operational issues and escalate appropriately where necessary.
- Understand and use facilities management procedures and processes to carry out and record tasks and activities.
- Develop an understanding of facilities management, health and safety, and environmental management responsibilities and contribute to their compliance.
- Manage office overhead budget, explaining variances and working with the Indirect Project Manager, Regional Manager, and Program Manager to review office budget as needed.
- Maintain office and breakroom supplies by checking stock, anticipating requirements, placing and expediting orders, verifying receipt, and stocking items.
- Maintain workplace equipment by coordinating preventive maintenance, troubleshooting failures, calling for repairs, and monitoring equipment operation.
- Liaise with Property Management/Property Maintenance, coordinate building/suite access badges for staff, and communicate office suite issues with Corporate Real Estate when needed.
- Use facilities management tools, including a helpdesk, document management, and booking systems, to accurately record information and escalate any issues.
- Coordinate regional onboarding for new hires and provide virtual workplace support for other offices within the region.
- Coordinate catering and setup/tear down of internal/client meetings and events as needed.
- Maintain schedule and coordination of conference room meeting spaces.
- Responsible for maintaining onsite and offsite file maintenance and archiving (Iron Mountain).
- Be onsite for and assist with office moves, including coordinating vendors, relocation of files, assisting in decommissioning of existing space, and organizing of new space.
Requirements
- Minimum 2-4 years of facilities management experience.
- Previous experience in a facilities management, administrative, or customer service role.
- Education: Associate or equivalent work experience.
- Registrations/Certifications: Notary preferred but not mandatory.
- Strong Microsoft Office skills, including Teams, Word, Excel, and PowerPoint.
- Strong interpersonal and organizational skills.
- Basic financial skills, able to work with budgets and invoices.
- Exercises discretion and confidentiality.
- Deals effectively with rapidly changing priorities and last-minute deadlines.
- Detail-oriented, dependable, proactive, and able to work with minimum supervision.
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