Business Solutions Manager

2 days ago


Vancouver, British Columbia, Canada West X Business Solutions Full time

We are West X Business Solutions, a leading provider of innovative business solutions. Our team is passionate about delivering exceptional customer experiences and driving business growth.

About the Role:

We are seeking an experienced Business Solutions Manager to join our dynamic sales team. As a key member of our organization, you will play a critical role in managing customer relationships, resolving issues, and driving customer satisfaction.

Key Responsibilities:

  • Customer Relationship Management: Develop and maintain strong relationships with existing customers, identifying opportunities for growth and improvement.
  • Issue Resolution: Collaborate with cross-functional teams to resolve customer complaints and issues promptly and effectively.
  • Customer Satisfaction: Focus on delivering exceptional customer service, ensuring high levels of satisfaction and retention.
  • Feedback and Improvement: Use customer feedback to identify areas for improvement and provide actionable insights to our management team.
  • Reporting and Analytics: Provide regular reports on customer satisfaction and engagement metrics to inform business decisions.

Requirements:

  • Bachelor's Degree: In Business Administration, Marketing, or a related field.
  • Experience: 2+ years of experience in customer success or a related field.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Problem-Solving Abilities: Strong problem-solving and critical thinking abilities, with a focus on finding creative solutions to complex issues.
  • Teamwork and Adaptability: Ability to work independently and as part of a team, with a willingness to adapt to changing priorities and deadlines.

Benefits:

  • Competitive Salary: $70,000 - $90,000 per year, depending on experience.
  • Hybrid Work Environment: Enjoy a flexible work arrangement that balances remote work with in-office collaboration.
  • Professional Development Opportunities: Access to training, mentorship, and career development programs to help you grow professionally.


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