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Technical Support Specialist

1 month ago

Wetaskiwin, Alberta, Canada Techise Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Techise. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer hardware and software.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Requirements:

  • 1-2 years of experience in a technical support role
  • Associate Computing Professional (ACP) certification
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ Certification
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply: If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].