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Bilingual Relationship Manager

1 month ago

Montreal, Quebec, Canada Scotiabank Full time
Job Title: Bilingual Relationship Manager

Are you a skilled relationship builder with a passion for delivering exceptional results? Do you have a strong understanding of the Quebec region and its unique needs? We are seeking a highly motivated and experienced Bilingual Relationship Manager to join our team at Scotiabank.

Key Responsibilities:
  • Represent the Quebec region in strategic and tactical decisions for new and ongoing initiatives, as well as regular occurrences of business processes.
  • Share best practices and/or processes that CWMO are facilitating.
  • Act as the Quebec region's first point of contact for any escalations.
  • Maintain the dashboard of CWMO metrics.
  • Reinforce centrally issued operations communications for the Quebec region ensuring up-to-date information is disseminated to branch leadership.
  • Host regular calls between regional leadership, branch management and CWMO, creating the agenda, hosting the call, and managing any action item follow-up.
  • Develop and maintain partnerships with key internal partners such as other operational teams, technology, compliance, and other Wealth Management business partners as well as external industry peers to influence business decision making on operational policy and process.
  • Provide support with the implementation and documentation of operational processes and procedures including writing and editing documentation.
Requirements:
  • Must be fully bilingual in French and English.
  • University degree required.
  • 5+ years of relevant work experience.
  • Experience in an investment/brokerage operations environment is required.
  • Knowledge of Wealth Applications is an asset such as Broadridge, Salesforce, Score, Charles River.
  • Project Management experience is an asset.
  • Intermediate to advanced knowledge of MS Office, Visio, Excel, Adobe Acrobat Professional is required.
  • Experience with managing a team and developing talent.
  • Experience working with technology partners.
What We Offer:
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.