Self Service Associate

1 week ago


Midland, Ontario, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled and customer-focused Self Service Associate to join our team at Walmart Canada. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Maintain a clean and organized self-service area, ensuring a safe and efficient shopping environment for customers.

  • Assist customers with the use of self-service options, providing clear instructions and demonstrations as needed.

  • Promote company-sponsored programs and services, such as credit card services and product protection initiatives.

  • Monitor customer activity and provide assistance when needed, ensuring a positive and personalized shopping experience.

  • Conduct quality checks and interventions as required, explaining the reasons for the intervention in a polite and reassuring manner.

  • Respond to Electronic Article Surveillance (EAS) alarms and complete the necessary documentation.

  • Notify the Customer Service Manager of any technical issues or low cash levels in the self-service area.

  • Return Scan & Go scanners to their designated home after use.

Requirements

To be successful in this role, you will require:

  • Excellent customer service skills and a strong ability to work in a fast-paced environment.

  • Ability to work independently and as part of a team.

  • Basic knowledge of retail operations and procedures.

  • Ability to adapt to changing situations and priorities.

Preferred Qualifications

While not required, the following qualifications would be an asset:

  • Previous experience in a retail or customer-facing role.

  • Knowledge of retail software and systems.

What We Offer

As a Self Service Associate at Walmart Canada, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and contributing to the success of our retail team. We offer a competitive compensation package and opportunities for career growth and development.



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