Dining Experience Coordinator

2 months ago

Richmond, British Columbia, Canada Great Canadian Entertainment Full time

Job Summary:

As a Shift Manager with Great Canadian Entertainment, you will play a key role in delivering exceptional dining experiences for our guests. Reporting to the Assistant Operations Manager, you will be responsible for overseeing the front-of-house operations during your shift, ensuring that all areas of the restaurant are ready for service and maintained throughout the shift.

Key Responsibilities:

  • Lead the front-of-house team in creating a memorable dining experience for all restaurant guests, ensuring that every guest receives exceptional service from arrival to departure.
  • Oversee opening, running, and closing duties of the front-of-house team, ensuring that all areas of the restaurant are ready for service and maintained throughout the shift.
  • Ensure guests are warmly welcomed and resolve all enquiries and complaints effectively.
  • Complete shift reports, tracking quality and guest issues, and report to management and the next shift.
  • Provide menu suggestions and pairings to guests, exhibiting extensive knowledge of food and wine service in a fine dining environment.
  • Lead, train, and support the front-of-house team during the shift, fostering a positive work environment and encouraging teamwork.
  • Maintain high standards of cleanliness and organization, ensuring that all service standards and procedures are followed, including proper presentation and handling of food and beverages.
  • Complete required checklists and reports, and ensure cash handling procedures adhere to company policy.
  • Verify time and attendance, assign shift work assignments, ensure appropriate coverage while minimizing operating costs.
  • Build rapport with guests, regulars, and personalize their dining experience, handling special requests and VIP guests with particular attention to detail.
  • Coach and develop team members with a focus on guest service and menu knowledge.
  • Conduct team member training and performance management activities, and provide leadership to meet exceptional service levels for all guests.
  • Actively participate in the recruitment and onboarding of team members and in departmental meetings.
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations.

Requirements:

  • A minimum of 5 years of experience working in a restaurant, 2 years of which in a supervisory position.
  • Post-secondary certificate in hospitality and/or restaurant management is an asset.
  • Exceptional customer service orientation and customer service skills.
  • Possess extensive knowledge of food and wine service in a fine dining environment.
  • Excellent verbal communication and interpersonal skills.
  • Strong knowledge of MS Office; prior Squirrel POS system experience is an asset.
  • Highly organized with the ability to multitask and meet multiple deadlines in a fast-paced environment.
  • Able to work independently and lead the activities of others.
  • Serving it Right or certification or the ability to obtain is required.

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