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Bilingual Technical Customer Service Representative
2 months ago
Adecco Canada is seeking a highly skilled Bilingual Technical Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in both English and French.
Key Responsibilities- Provide first-level technical support to customers via phone, email, and chat.
- Respond promptly to customer inquiries and resolve complaints in a professional and courteous manner.
- Assist customers with technical troubleshooting, including site navigation, login issues, and functionality across multiple platforms.
- Record details of inquiries, comments, and complaints in software tools.
- Act on chat and email inquiries and requests in a timely manner.
- Perform outbound calls to follow up on outstanding issues or to ensure a positive customer experience.
- Research and liaise with internal teams to help resolve issues, concerns, and discrepancies.
- Perform various administrative and clerical duties as required.
- At least 2 years of experience in a similar role from a high-volume call center setting.
- Completed post-secondary education or related work experience in lieu of a degree.
- Exceptional English and French communication skills, both verbal and written.
- Strong skills with technology, including CRM tools, and the ability to learn new systems quickly.
- Outgoing, professional, and enthusiastic team player with a focus on high-level client service.
- Strong problem-solving skills, ability to think on their feet, and remain calm and professional at all times.
- Highly organized and strong follow-through skills.
- Ability to work shifts in the EST time zone and pass a criminal background check.
- A competitive hourly rate of $23.
- A 40-hour work week.
- Benefits, RRSP matching, a robust EAP program, paid volunteer day, and more.
Please submit your resume today if you believe you have the skills and experience required for this role.