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Senior Customer Service Director

2 months ago


Drummondville, Quebec, Canada National Bank Full time
Customer Service Manager Position

This role offers an opportunity to excel in a dynamic environment where you will lead a team of representatives and contribute to the bank's mission to have a positive impact on people's lives.

The ideal candidate will have a college diploma or bachelor's degree, 4-6 years of experience, and minimum 2 years in personnel management and coaching. Knowledge of financial products and services is also required.

A key responsibility will be to support and guide transaction service employees, helping them make a positive impact in clients' lives while enabling your team to grow professionally.

You will play a leadership role by assisting the Branch Manager in ensuring the branch operates smoothly and listening to and coaching your employees daily.

Some key responsibilities include guiding the team in identifying clients' financial needs, promoting the bank's products and services, referring clients to the right resource, supporting team members in achieving objectives, and maintaining close relationships with clients to offer quality service.

We are looking for a customer-focused individual with excellent communication skills who can lead by example and provide guidance to their team.

Salary Range: $60,000 - $80,000 per year, depending on qualifications and experience.

Benefits: Competitive compensation package, health and wellness program, flexible group insurance, generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, virtual sleep clinic, and more.