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Store Lead
2 months ago
About the Role:
We are seeking a highly motivated and experienced Store Lead to join our team at Moores. As a Store Lead, you will play a key role in supporting the Store Manager in achieving sales performance expectations, developing a team selling environment, and ensuring operational excellence.
Key Responsibilities:
- Partner with the Store Manager to lead the store team to achieve sales, service, and operational expectations.
- Support the Store Manager in setting clear performance expectations and ensuring the store team is trained in sales, customer service, and operations.
- Model company values and lead by example as an active coach.
- Communicate priorities and sales driving information effectively to ensure the store team is equipped to maximize business opportunities.
- Collaborate with the Store Manager to recruit store staff and create an inclusive store environment.
Performance Metrics:
- Support the Store Manager in achieving store business plans, including sales, customer service, and operational goals.
- Assist the Store Manager in executing game plans and following up on execution to maximize sales and drive consistent performance results.
- Partner with the Store Manager to present opportunities with fact-based information and recommendations.
- Understand how to leverage store reports to inform decisions and drive the store business.
Operational Excellence:
- Partner with the Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks.
- Assist the Store Manager with training store staff on all internal operational functions.
- Stay informed on corporate communication, directives, initiatives, policies, and procedures.
Workplace Culture:
- Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
- Support a culture of learning and development, ensuring training tools are leveraged.
- Serve as a role model to all store team members and provide enthusiastic motivational leadership.
Customer Experience:
- Assist the Store Manager in training the store team on customer service expectations and creating an exceptional customer experience.
- Support the Store Manager in leading the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
- Understand how to leverage customer feedback to inform decisions and prevent or resolve customer concerns.
Qualifications:
- Minimum of 1 year of Retail or Sales experience.
- Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
- Self-motivated, results-oriented, strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficient in technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS System.
Physical Requirements:
- Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
