Front Desk Representative

4 weeks ago


Fergus, Ontario, Canada BEST WESTERN PLUS Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at BEST WESTERN PLUS. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing of guest information.
  • Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges and receive payments, and balance cash and complete balance sheets.
  • Inventory Management: Maintain an inventory of vacancies, reservations and room assignments, and follow emergency and safety procedures.
  • Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying, and answer telephone and relay telephone calls and messages.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: English.
  • Work Schedule: 40 hours per week.
What We Offer:
  • Staff Accommodation: Provided.
  • Urban Area: Hotel, motel, resort setting.
  • Public Transportation: Available.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



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