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Insurance Advisor

2 months ago

Ottawa, Canada TD Full time
Job Title: Bilingual Insurance Advisor

We are seeking a highly skilled and customer-focused Bilingual Insurance Advisor to join our team at TD Insurance. As a key member of our Contact Centre Team, you will be responsible for providing exceptional customer service to our clients, answering their insurance-related inquiries, and resolving their concerns in a timely and professional manner.

Key Responsibilities:
  • Provide accurate and timely responses to customer inquiries regarding insurance products and services
  • Resolve customer complaints and concerns in a fair and professional manner
  • Upsell and cross-sell insurance products to customers as opportunities arise
  • Collaborate with internal stakeholders to resolve complex customer issues
  • Meet or exceed performance metrics and targets
Requirements:
  • Post-secondary education and/or relevant experience
  • Fluency in both English and French
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.