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Client Success Operations Specialist

2 months ago


Calgary, Alberta, Canada Blackline Safety Full time
{"title": "Client Success Operations Specialist", "description": "About the Role

At Blackline Safety, we're committed to making sure every worker returns home safely. As a Client Success Operations Specialist, you'll play a key role in driving client goals, retention efforts, and the efficiency of our renewals and account management process.

Key Responsibilities
  • Respond to customer queries related to account expansion, renewal, and sales-related issues
  • Process quotations for products and services associated with existing customer accounts
  • Triage customer requests for support and forward them to the appropriate internal team within set service levels
  • Document activities related to customer accounts within our CRM and ERP system
  • Work with internal teams to resolve sales-related customer requests
  • Identify areas of development and ensure the team remains world-class
  • Prepare reports of key performance indicators to support operational decisions regarding client retention and account expansion
  • Implement systems, processes, and tools that enhance the operations of the Client Success Operations team
  • Work with the team to escalate internal and external concerns, ensuring customer satisfaction
  • Aid in documenting procedures, establish and deliver training for team members and cross-functional teams
  • Actively look for ways to improve process efficiencies and effectiveness
About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. Our products are designed to save lives, and we monitor personnel working alone in populated areas, complex indoor facilities, and remote reaches of our planet.

We're a people-driven technology company with a mission to make sure every worker returns home safely. We're an equal opportunity employer and consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.

", "lang_code": "en-US"}