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Customer Service Ambassador

1 month ago

Toronto, Ontario, Canada Equitable Bank Full time
About Equitable Bank

At Equitable Bank, we're innovators and game-changers. We challenge the status quo and push the boundaries of what's possible in banking. Our team is made up of forward-thinking individuals who are passionate about delivering a seamless customer experience.

Job Summary

We're seeking an exceptional Customer Care Representative to join our Digital Banking team. As a key member of our customer-facing team, you'll be responsible for providing top-notch service to our clients, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Promote Equitable Bank's products and services to customers
  • Work collaboratively with other teams to achieve business objectives
Requirements

To be successful in this role, you'll need:

  • A post-secondary degree or certification in a related field
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in English and French (written and spoken)
What We Offer

We're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. Some of the benefits we offer include:

  • Competitive salary: $55,000 - $65,000 per year
  • Medical, dental, and vision benefits
  • RRSP matching program
  • Employee share purchase plan
  • Ongoing training and development opportunities