Customer Service Ambassador
3 weeks ago
We are seeking an experienced and passionate Customer Support Representative to join our team in downtown Toronto. In this role, you will be the primary point of contact for customers, delivering exceptional service and support through various communication channels.
About The Job- This is an onsite opportunity that requires working with our team five days a week, fostering collaboration and synergy.
- 1+ year of experience in a similar customer-facing role, preferably in SaaS or a startup environment.
- Excellent communication and interpersonal skills, with a passion for delivering outstanding customer experiences.
- A keen interest in financial services and products, with a willingness to learn technical terms and industry nuances.
- Able to thrive in a fast-paced environment, managing multiple tasks while maintaining accuracy.
- Engage with customers via email, phone, and chat, providing timely and accurate assistance to resolve their inquiries.
- Guide customers through onboarding, answering questions, and ensuring a seamless transition to our platform.
- Address technical issues, product inquiries, and account-related concerns efficiently.
- Help customers maximize their experience by offering insights into product features, functionality, and best practices.
- Log customer interactions and resolutions in our CRM system.
- Contribute to help center articles and internal documentation to improve efficiency and the customer experience.
- Monitor customer feedback to identify common challenges and suggest opportunities for product and process improvements.
- An opportunity to be part of a trailblazing team in a high-growth start-up.
- Strong support from the team to achieve your targets.
- Three weeks' vacation time.
- A vibrant, collaborative culture that fosters innovation and growth.
- The chance to work in a rapidly scaling company with a profitable business model and significant market expansion potential.
Estimated salary: $50,000 - $65,000 per annum, depending on experience.
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