Senior Property Operations Manager

2 weeks ago

Toronto, Ontario, Canada GreenWin Full time
Job Description

We are seeking an experienced Senior Property Operations Manager to join our team at GreenWin. This is a key leadership role, responsible for the professional management and administration of an assigned portfolio of high-end residential properties.

Key Responsibilities:
  • Supervise, manage, and provide leadership to staff in order to drive results and achieve top performance.
  • Develop building management processes to meet client requirements.
  • Perform regular inspections of common areas, building exteriors, and landscaping of assigned properties.
  • Communicate effectively with all residents and other external parties in a timely manner while ensuring that any areas of concern are addressed promptly and thoroughly.
  • Ensure effective and sustainable maintenance and repairs as required.
  • Plan and manage replacement of major capital expense items such as HVAC systems, roof systems, and parking lot surfaces.
  • Effectively ensure on-site work completion and approve invoices for all services required to maintain the properties.
  • Ensure that properties' performance meets or exceeds set goals and meets the requirements for financial return on each property.
  • Participate in the timely preparation of reports, budgets, and analyze operating variances as needed.
  • Institute collection procedures for late-paying tenant accounts.
  • Stay current with new technologies, systems, and procedures related to property management and work required skills.
  • Create opportunities for cost-reductions through innovation and research.
  • Build sustainable relationships with staff, clients, stakeholders, co-workers, and vendors.
  • Be an active participant in meetings and offer recommendations/ideas on projects and processes.
Requirements:
  • Minimum five years of property management experience in residential high-end properties.
  • Graduate and/or certificate/degree in business administration, real estate finance, CPM, IHM, or related field.
  • Knowledge of applicable provincial and municipal legislation, including the Residential Tenancies Act.
  • Computer literacy, including effective working skills of MS Office, and knowledge of Yardi.
  • Sound leadership, staff management, and teambuilding skills.
  • Effective written and verbal communication skills, as well as presentation skills.
  • A well-defined sense of diplomacy, conflict resolution, and people management skills.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Preferred: Ability to build and maintain lasting relationships with corporate departments, key business partners, and stakeholders.
  • Ability to follow through and complete overlapping projects.
  • High degree of resourcefulness, flexibility, and adaptability.
  • Strong customer service and troubleshooting skills.
  • Valid driver's license required.

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