Operations and Customer Service Director

2 weeks ago


Toronto, Ontario, Canada Tim Hortons Full time

Job Summary:


  • About the Role:

    • We are seeking an experienced Restaurant Manager to lead our team at Tim Hortons. As a Restaurant Manager, you will be responsible for overseeing daily operations, ensuring excellent customer service, and managing staff performance.


  • Main Responsibilities:

    • Financial Management:

      • Balancing cash and preparing accurate financial reports is crucial in this role. You will also be responsible for cost control and maintaining inventory levels.


    • Customer Service and Support:

      • You will provide exceptional customer service, address complaints, and ensure that our customers have a positive experience in our restaurant.


    • Staff Management:

      • You will conduct performance reviews, offer on-the-job training, and develop relationships with indigenous communities and businesses.


    • Regulatory Compliance:

      • You will enforce provincial liquor legislation, maintain health and safety standards, and ensure compliance with all relevant regulations.



  • Requirements:

    • This is a full-time, permanent position requiring 40 hours of work per week. A minimum of one year to less than two years of experience in a related field is preferred.


  • Estimated Salary: $45,000 - $60,000 per annum, depending on experience and qualifications.

Why Work with Us?


  • As a Restaurant Manager at Tim Hortons, you will have the opportunity to work in a fast-paced environment, develop your leadership skills, and make a positive impact on our customers' lives.

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