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Hotel Receptionist
2 months ago
We are seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team at Beausejour Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process room reservations, cancellations, and changes with accuracy and attention to detail.
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
- Manage guest departures, calculate charges, and process payments with a high level of accuracy.
- Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
- Perform various clerical duties, including faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to guests and staff in a professional and courteous manner.
- Assist guests with special needs and provide exceptional customer service to ensure a positive experience.
- Contact guests to deliver wake-up calls and provide timely assistance as needed.
- Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a related field.
- Ability to work in a fast-paced environment with attention to detail and a high level of accuracy.
- Excellent communication and customer service skills.
- Ability to work a variety of shifts, including evenings and weekends.
- Physical ability to stand for extended periods and perform light housekeeping duties.
Beausejour Hotel is a dynamic and fast-paced environment that requires a high level of energy and enthusiasm. As a Front Desk Hotel Clerk, you will be working in a team-oriented environment with a focus on providing exceptional customer service to our guests.
What We OfferBeausejour Hotel offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
