Key Holder Lead

1 month ago


St Catharines, Ontario, Canada MAC Full time

Job Summary

We are seeking a highly motivated and experienced Key Holder to join our team at MAC. As a Key Holder, you will play a key role in supporting the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.

Key Responsibilities

  • Lead by example and model the behaviors that the sales team need to demonstrate to provide exceptional customer service.
  • Use your coaching and mentoring skills to develop and support the sales team to achieve sales and customer service targets.
  • Carry out essential start and end of day cash reconciliation and have responsibility for opening and closing the store on a rotational basis.
  • Use your flair for retail and cash handling experience to drive sales and customer service excellence.
  • Work collaboratively with the sales team to achieve sales and customer service targets.
  • Provide inspirational, authentic, and personalized customer service to achieve all sales and customer service targets.

Requirements

  • Proven retail experience preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
  • Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
  • Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

What We Offer

  • Competitive hourly rate of $19.20 to $28.80 (depending on qualifications, skills, experience, and/or budget).
  • A variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time.
  • Highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)).

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