IT Support Specialist

1 month ago

Toronto, Ontario, Canada Paladin Security Full time
Job Title: IT Helpdesk Technician

Paladin Security is seeking a highly skilled IT Helpdesk Technician to join our team. As a key member of our IT department, you will provide technical support to our teams across North America, ensuring seamless operation of our systems and infrastructure.

Key Responsibilities:
  • Provide exceptional customer service to end-users, internal stakeholders, and vendors.
  • Perform basic troubleshooting and diagnose issues prior to escalating to senior support specialists.
  • Follow ITIL Incident Management principles to receive, categorize, prioritize, and resolve incidents within agreed SLAs.
  • Install, operate, troubleshoot, and maintain computer equipment and software applications.
  • Install, test, order, and configure new workstations and hardware.
  • Ensure all incidents, notes, and updates are documented in a timely manner within the JIRA Service Management Tool.
  • Participate in the after-hours on-call rotation.
Requirements:
  • 1-3 years of work experience in an IT HelpDesk or similar Technical Support environment.
  • Diploma or equivalent work experience in a related field or industry.
  • Current MCSA, A+, and Network+ certification would be considered an asset.
  • Strong communication, interpersonal, and customer service skills.
  • Demonstrated analytical problem-solving skills necessary to deal with and resolve technical problems.
  • Experience with Windows 10/11, Mac iOS, Active Directory, Azure Entra, iOS and Android operating systems, device management, Microsoft Office 365 applications, minor cybersecurity incidents, basic networking, and basic computer troubleshooting.
What We Offer:

A competitive salary of $50,000 - $60,000, a full-time position based in our Etobicoke office with the possibility to move to a hybrid role after successful completion of a 3-month probation.

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