IT Support Specialist

3 weeks ago


Longueuil, Quebec, Canada Techo-Bloc Full time

About the Role

Techo-Bloc is seeking a skilled IT Support Technician to join our dynamic team. As an IT Support Technician, you will be responsible for providing technical support to users, identifying and resolving technical issues, and collaborating with the team to implement new technologies and projects.

Key Responsibilities

  • Provide technical support to users via phone, email, and in-person
  • Identify and resolve technical issues using troubleshooting techniques and documentation
  • Collaborate with the team to implement new technologies and projects
  • Develop and update the inventory of workstations, laptops, printers, and other peripheral equipment
  • Install, configure, and optimize workstations, laptops, and peripherals
  • Test patches and fixes to ensure problems are adequately resolved

Requirements

  • Post-secondary education in a related field or equivalent certifications and/or work experience
  • Bilingual (English required to serve clients and suppliers in the United States and outside of Quebec)
  • Two years of relevant experience in a Microsoft environment
  • Experience with Microsoft Office 365 and Microsoft Windows (10-11)
  • Experience in mobile device management and ticketing systems
  • Excellent customer service and interpersonal skills
  • Excellent problem-solving skills

About Techo-Bloc

Techo-Bloc is a dynamic and innovative company that values collaboration, inclusivity, and positive working relationships. We offer a stimulating work environment, competitive performance-based bonuses, and a range of benefits, including RRSP with employer contribution, 24/7 telemedicine, and employee assistance program.


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