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Hotel Operations Supervisor

2 months ago


Brantford, Ontario, Canada 2113626 Ontario Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at 2113626 Ontario Inc. As a key member of our hotel management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our business objectives.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of 3-4 team members to ensure seamless hotel operations.
    • Provide guidance, training, and support to staff to enhance their skills and performance.
  • Guest Services
    • Assist guests with special needs and ensure their comfort and satisfaction.
    • Respond to guest complaints and resolve issues promptly and professionally.
  • Operations and Maintenance
    • Oversee the maintenance of hotel facilities, equipment, and systems to ensure optimal performance and guest safety.
    • Coordinate repairs and maintenance work to minimize disruptions to hotel operations.
  • Human Resources
    • Recruit, train, and develop staff to meet business needs and objectives.
    • Manage staff performance, provide feedback, and conduct performance evaluations.
  • Administrative Tasks
    • Manage hotel supplies, inventory, and requisition materials as needed.
    • Maintain accurate records and reports to support business decision-making.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Work Experience
    • At least 7 months of experience in a hotel or hospitality management role.
  • Skills and Qualifications
    • Excellent leadership, communication, and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Proficiency in MS Outlook and other hotel management software.
Working Conditions

The Hotel Operations Supervisor will work in a fast-paced hotel environment, requiring attention to detail, flexibility, and the ability to work under pressure. The role involves standing for extended periods, working overtime, and meeting tight deadlines.

What We Offer

As a valued member of our team, you will enjoy a competitive salary, benefits package, and opportunities for professional growth and development.